Privacy Policy

Introduction

Oaseine, a senior travel agency in Singapore, values the privacy of your information and is dedicated to the protection of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in the context of the Personal Data Protection Act ("PDPA") of Singapore. It also covers how minors can use our website, as well as additional measures to safeguard children's data.

Definition of Terms

  • Personal Data: Any data whether true or not, about an individual who can be identified from that data or from that data and other information to which an organization has or is likely to have access. Examples include names, contact details, identification numbers, and email addresses.
  • Minors: individuals under the age of 18 years. Our website is only intended for use by adults, and we have a special policy regarding the treatment of minors through the use of our site and services.

Personal Data Collection

We process personal data as necessary to operate our business and to provide quality services for the purpose of providing and improving services, undertaking bookings, and ensuring customer safety and security. The categories of personal information that we collect are listed below:

  • Basic Information: First and last name, address, email, phone number, date of birth, nationality, and passport details. Booking Information: Preferences about travel, special requests, dietary, and any other information applicable to your travel arrangement.
  • Website Usage Information: Information about your use of our website, including your IP address, type of browser, pages visited, and time of access.

Personal Data Usage

Oaseine processes your personal data in the following manner:

  • Processing Bookings and Payments: It uses this information for the confirmation and administration of bookings, payments processing and for contacting customers in connection with their bookings.
  • To Improve Our Services: To understand your preferences and to offer you personalized travel recommendations.
  • Compliancing to Legal Obligations: To address any legitimate inquiries from public authorities in accordance with applicable laws or regulations.
  • Customer Communication: Customer support; notification of changes to your bookings, updates, or promotional offers that may interest you.

Disclosure of Personal Information

We do not disclose, sell, or share your personal information with third parties except with your prior written consent and under the following conditions:

  • Service Providers: Your personal information may be shared with select service providers who assist us in delivering the services you request. These include airlines, hotels, and local tour operators with whom you will be booking a service. Such third-party service providers are required to protect your personal data by following our policies and applicable laws regarding data protection.
  • Legal Compliance: We may share your information in an attempt to comply with law or valid legal process, or to respond to valid requests of other government or law enforcement authorities.
  • Business Transfers: In the event of an acquisition, a merger, or sale of assets, we would transfer your personal data. Prior to transferring the information and prior to the change in ownership, we would always notify you and provide enough time to opt-out. Also, once the data is transferred, it would become subject to a different privacy policy.

Data Protection Measures

Oaseine has implemented various security practices that ensure your personal information is safe from unauthorized access, use, or disclosure. Among these are the following:

  • Encryption: Sensitive data like payment information is encrypted during transmission.
  • Access Controls: Personal data is only accessed by personnel who need such data for performance of duties.
  • Routine Security Reviews: We review our safety practices and constantly update them as may be required with the view to protecting your information effectively.

Data Retention

We will retain your personal data only for such period that is necessary to fulfill the purposes for which it was collected, or as required by applicable laws, whichever is longer. If your personal information is no longer required, we will destroy it by secure means or render it anonymous.

Rights of Individual

Under the PDPA, in relation to your personal information, you have the right to:

  • Access and Correction: You have the right to request access to and correction of personal data we hold about you.
  • Withdrawal of Consent: You may at any time withdraw your consent to the collection, use or disclosure of personal data by us. Note that in some cases, we may not be able to provide you with our services if you withdraw your consent.
  • Complaints: If you believe that we are in breach of the PDPA or this Privacy Policy, you may submit a complaint to the Personal Data Protection Commission of Singapore.

Cookies and Tracking Technologies

Our website uses cookies and other similar technologies to enhance user experience, understand website traffic, and personalize content. Cookies are small text files placed on your device to store data that can be called up by a web server in the domain that set the cookie. You can control your cookie settings through your browser settings. Be advised, however, that you may not be able to use all functionality of our website if you disable cookies.

Privacy Policy Changes

Oaseine reserves the right to change this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational purposes. When we make such changes, we also revise the "Last Updated" date at the top of this privacy policy. This will help you to know when the changes took place, and it is your responsibility to review this page periodically so that you'll know how your information is being safeguarded.

Contact

Reach out to us in case of any queries regarding our senior travel agency service. Contact our customer support executive through our email and phone number.